• Our Corporate and Social Responsibility Charter
  
  First principle:
  Proper governance
  
  
• Second principle:
  Human rights & capital
  
  
• Third principle:
  Protect the environment
  
  
• Fourth principle:
  Clients' & suppliers' interests
  
  
• Fifth principle:
  Contribute to society

FOURTH PRINCIPLE:

Take into account clients’ and suppliers’ interests

Commitments:

• Monitor the safety of products and services which present health and safety risks, and provide accurate and sufficient information on their composition, use, maintenance, storage and elimination
• Avoid misleading advertising, as well as abusive sales practices, and offer products and services that respect quality commitments and contractual conditions
• Ensure proper handling of customer claims and good faith in dealing with litigations
• Respect customers’ and consumers’ privacy and protect personal and confidential data
• Avoid putting undue pressure on suppliers and sub-contractors and promote socially responsible behaviour throughout the supply chain